App: EC2B

Company: EC2B Mobility AB

Contact: support@ec2b.se

What data does EC2B collect?

When you use EC2B app you will create a user account where you provide your name, email and a password. To use the provided services, we may also prompt you for other information such as your street address, social security number and information about the booking such as time/date, location, which item you booked.

The app also collects diagnostics data about how the app is used in order to optimize the experience.

The EC2B app has a feature to store your card (credit/debit card) for future payment. The card data is stored using Svea Wallet SDK and is neither stored or processed in EC2Bs systems.

What do we do with your data?

Your contact information is used to contact you in case we need in regard of the provided transport services. Bookings are stored so that EC2B can know when a vehicle is available to other users and not book it to more than one user at the same time.

The data you supplied may also be used for collecting statistics about the app. For example for improving the provided service or for marketing purposes. If statistics are published, it is done in a such way that individuals cannot be identified.

Third-party services

No personal or sensitive data is shared with any party unless it is stated in this privacy policy. No data is ever shared unless the same level of protection is provided by the party. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to fulfill their commitments to us.

Data is shared with the following parties:

46 Elks

• Phone number

• Content of text messages delivered via their services

Customer.io

• User events (such as timestamp for login, book a vehicle etc.)

• User details including first name, last name, phone number and email address

• Email notifications

• Push notifications

MABI Sverige AB

• First name

• Last name

• Adress (zip-code and city)

• E-mail

• Phone number

• Social security number

IDkollen

• Social security number

Svea

• Bankcard information

• Company information (for invoices)

Once you leave our application or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

You are in control of your data

You have full control over the data that you have supplied using EC2Bs app. You can always review the provided data in the app. At your request, we can send you all your data. You also have the possibility at anytime request that your data be deleted.

Your data is stored for the duration it is necessary in order to provide our services and for fraud protection. To request deletion of your data, se the instruction on User account deletion.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Changes to this privacy policy

This Privacy Policy may be updated, although most changes are likely to be of a minor nature. If we make changes, we will notify you by revising the change log below.

Change log:

2025-11-24

• Tables has been replaced with bulletpoint lists. (same content, in a new format)

2024-12-13

• Added clarification on data retention

• Added clarification on “EC2B Mobility AB”  being the company behind the “EC2B” app

• Added contact details

2024-11-26

• Added third party service: 46 Elks

• Updated data shared with customer.io

2023-06-22

• Updated table with data being shared with third-party services

• Minor text adjustments